Privacy Policy

Last Updated: May 28, 2024

This Privacy Policy explains how Sales Scout ('we', 'us', or 'our') collects, uses, shares, and protects your personal information when you use our website https://salesscout.app and our services. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

Personal Information: When you register for an account, use our services, or contact us, we may collect personal information such as your name, email address, company name, and payment information (if applicable for premium services).

Usage Data: We may collect information on how the Service is accessed and used ('Usage Data'). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. For more details, please see our Cookie Policy section.

Analytics Data: We use third-party Service Providers, such as Google Analytics, to monitor and analyze the use of our Service. Google Analytics tracks and reports website traffic. This data is shared with other Google services and may be used by Google to contextualize and personalize the ads of its own advertising network. This data is typically anonymized or pseudonymized.

How We Use Your Information

• To provide and maintain our Service (e.g., creating and managing your account, processing lead data you input).
• To notify you about changes to our Service.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service.
• To detect, prevent and address technical issues.
• For AI features: Information you provide (like lead details or communication history) is processed by our AI models (e.g., Google Gemini via Genkit) to generate outputs like emails or summaries. This data is processed based on your explicit action and consent to use these features.

Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Consent: Where you have given consent for us to process your personal data for one or more specific purposes (e.g., for using specific AI features, marketing communications, non-essential cookies).
• Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., providing you with our services as per our Terms and Conditions, essential cookies for authentication).
• Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., for improving our services, security, fraud prevention, analytics), provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors and other service providers that perform services on our behalf, such as payment processing (e.g., Stripe - if implemented), hosting, AI model providers (e.g., Google for Genkit/Gemini features), and analytics providers (e.g., Google Analytics). These providers will only have access to your information as necessary to perform their functions and are obligated to protect your information.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent. You can withdraw your consent at any time where we relied on your consent to process your personal information.

Please contact us at privacy@salesscout.app to exercise these rights. We may ask you to verify your identity before responding to such requests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Specifically, we use essential cookies for user authentication (to keep you logged in) and session management. We also use cookies for analytics purposes as described above (e.g., Google Analytics).

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Children's Privacy

Our Service does not address anyone under the age of 18 ('Children'). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us (Privacy Inquiries)

If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise your GDPR rights, please contact our Data Protection Officer (DPO) or privacy team at: privacy@salesscout.app.